Technical Support Advisor

Technical Support Advisor

£26,000 - £28,000 per annum

Active Staff are proud to be working with a prestigious manufacturing company in Andover, who are looking for a Technical Support Advisor to join their dynamic team. This is an excellent opportunity for someone who enjoys solving problems, working closely with customers, and being part of a small, collaborative environment.

Benefits for the Technical Support Advisor:

• Flexible working hours
• 25 days annual leave + bank holidays
• Company profitability bonus
• Life assurance / death in service
• Private health insurance

The role of the Technical Support Advisor:

• Proactively supporting customers, resellers, and Field Sales Managers as a key point of contact
• Managing customer relationships and maintaining clear lines of communication
• Responding to enquiries or directing them to the appropriate person/team
• Handling queries related to product faults, complaints, shipping issues, and upgrade requests
• Coordinating with technical and manufacturing teams to process returns, warranty claims, repairs, and modifications, and providing appropriate follow-up to the customer

The person for the Technical Support Advisor:

• Has a strong customer service ethic
• Enjoys understanding and helping resolve technical issues
• Is a clear and confident communicator
• Is conscientious, reliable, and organised
• Is computer literate and comfortable using keyboard-based systems
• Has great attention to detail and is reasonably numerate
• Works well in a small team and collaborative environment
• Thrives on solving challenges and seeing tasks through to resolution
• Can manage a busy and varied workload
• Can actively listen and ask the right questions to get to the root of customer issues

Monday to Friday